FREQUENTLY ASKED QUESTIONS
ARTWORK
| » Color Matching |
If you would like an exact color match please include desired colors in PMS form rather than CMYK or RGB. All artwork without exact PMS colors will be matched as closely as possible but exact color matching is not guaranteed. Extra charges may apply for PMS color matching. If no specific colors are specified stock ink colors will be used at no additional charge.
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| » Artwork Requirements |
Prefered Image Formats
.EPS, .AI, .CDR (Vector format with fonts converted to outlines or curves)
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| » Sending Artwork |
Please try to send black & white vector/print ready artwork created by one of the following programs: Adobe Illustrator, or Corel Draw. Popular vector format file extensions include: .ai, .cdr, .eps (Adobe Photoshop .eps files are not in vector form). If you are sending artwork in the following formats, .jpg, .gif, .bmp, .tif, or a Photoshop generated .eps file. Not sending vector/print ready artwork may delay your order. Artwork should be sent to
art@majorleaguepromotions.com
If sending vector/print ready artwork (.ai, .cdr, .eps) with embedded fonts please be sure that all fonts are converted to curves or outlines to avoid any font substitution. If sending raster artwork (.jpg, .gif, .bmp, .tif, or a Photoshop generated .eps file) with embedded fonts please specify the font used so we can recreate text accurately. If you would like us to try and match the embedded font please specify in the comments.
Unique Fonts: We have many fonts installed in our system that we are able to use upon request. If a specific font is requested that we do not have on file please have a copy of the font requested emailed.
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| » Vectored Artwork |
Most of our products require vector artwork to ensure a high quality and satisfactory imprint. Word processors and spreadsheet or presentation applications, although suitable for creating files for office or Internet use, are not recommended for creating digital art for print. Microsoft Office applications are included in this group. In some cases, however, such files may be converted so as to enable use. Please note that additional charges may apply if vectored artwork is unavailable. |
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SHIPPING
| » Shipment |
All orders are shipped via UPS GROUND (unless otherwise specified) using the carrier of our choice. We make every effort possible to ship your order by the most economical method available to meet your due date. Rest assured that we do not add inflated handling fees like some of our competitors. Orders of excessive size or weight may be shipped via common carrier (freight line); you will be notified if this is necessary. |
| » Time Taken |
All orders are shipped direct to you from the manufacturer. We typically provide tracking information within 24 hours of shipment. Major League Promtions is not responsible for shipping delays or loss of goods caused by the carrier, customs departments, or any other outside influence. All merchandise becomes the property of the purchaser at the time of shipment. |
| » If you have Questions |
We ship from various manufacturing facilities throughout the United States. If your order contains multiple items, these items may arrive in separate shipments. If you have further questions or concerns regarding shipping, please don't hesitate to contact Best Promotions Inc for assistance. Please be advised that we are unable to ship to PO or APO boxes at this time. For international orders, please contact us. |
RETURN POLICY
| » For Defective Merchandise |
Except in the case of manufacturing defects, we are unable to accept returns on personalized promotional items. Please check your order for defects immediately upon arrival, as there are absolutely no returns after five days from receipt of order. In the event that you receive defective merchandise (defects unrelated to imprint), please contact us immediately and we will work diligently to resolve the issue. |
| » For Imprint Errors |
Orders with imprint errors or incorrect products will be reproduced free of charge. We will also arrange for pickup of the misprinted items at no cost to you. |
TRADEMARKS
| » Copyrighted Images |
All logos and trademarks shown on products on our website appear solely for illustrative purposes. Our use of the logos or copyrighted material held by other companies is not meant in any way to imply that MLP owns the rights to those images. As such, we will not reproduce products featuring copyrighted text or images for any purchaser without expressed permission from the owner of the copyrighted material. |
| » Legal Rights and Authorities |
Any customer placing an order with Major League Promotions represents that they have the legal right and authority to use any intellectual property they submit as it pertains to its application to promotional products. The customer is liable for any copyright infringement issues which may arise from their inappropriate use of intellectual property. MLP will not be held responsible for the unauthorized use of any trademark, logo, or copyrighted text that is applied to any of the promotional products we sell.
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SITE INFORMATION
| » Price Changes |
While we make every effort to keep our site up to date, occasionally market conditions may cause product pricing to change. All pricing is subject to change at any time, and we reserve the right to make such changes as necessary. In the event that the price on an item you order differs from the currently published web price, we will notify you of the updated pricing or assist you with finding a comparable product to better meet your budgetary needs. |
| » Product Images |
We strive to provide clear, accurate product images to assist you with your purchase. Please be aware that computer monitors display color differently, and the photos and color swatches shown are not in any way guaranteed to precisely replicate the actual product. It is always advisable to evaluate an actual sample of the product when possible. |
RUSH ORDERS
| » Discuss Your Needs |
We understand that your promotional needs may occasionally require rush service. Many of our products have rush production options available; please contact us to discuss your particular needs. To request rush service, simply specify during the order process that you would like rush production. We will determine the best options to meet your needs and will contact you with an estimated production time. Please note that rush service applies only to the manufacturing process; your items will ship using the lowest cost ship method to ensure on time delivery. Rush orders usually incur an additional cost.
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MINIMUM ORDERS
| » Order Quantities |
We understand that small businesses and individuals may not need large quantities of personalized products, and we are more than happy to accommodate small orders. While all of our items have minimum order quantities, we can often negotiate smaller orders with our manufacturers. Please contact a promotional consultant should you require this service. |
OVERRUNS AND UNDERRUNS
| » Our Policy |
Due to the nature of the printing methods used to produce your personalized products, some items may have slight over or under runs. MLP makes every effort to minimize this occurrence. Industry standard is ± 5% in most cases. You will only be charged for the actual quantity shipped. Please contact us if you have any questions regarding your specific order. |
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